Privacy Policy — hi977 Online Casino

1. Information We Collect

hi977 collects personal data from users through several channels during the normal course of operating an online gaming platform. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a hi977 account, we collect the following information that you provide directly:

• Full legal name
• Date of birth
• Email address
• Mobile phone number (including bKash or Nagad registered number)
• Residential address (city, district, country)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) requirements and to confirm that users are aged 18 or above, we may request and store copies of:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (recent utility bill or bank statement dated within three months)
• Source-of-funds documentation (where required for large withdrawals or high-volume accounts)

1.3 Financial Transaction Data

When you make deposits or withdrawals on hi977, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction amount in Bangladeshi Taka (BDT), timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — these are handled directly by the respective payment processors.

1.4 Gameplay and Activity Data

We collect records of your wagering activity on the hi977 platform, including game sessions, bet amounts, game outcomes, bonus claims, and account balance changes. This data is used for auditing, dispute resolution, responsible gaming monitoring, and platform improvement purposes.

1.5 Technical and Device Data

When you access the hi977 platform, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and the date and time of your visit. This data is used to ensure platform security, detect fraudulent access, and optimise the user experience.

1.6 Communications Data

If you contact the hi977 support team by email or through any other communication channel, we retain a record of that correspondence, including your contact details, the content of your messages, and our responses. This allows us to provide consistent and accurate support.

2. How We Use Your Data

hi977 uses the personal data collected from users for the following purposes:

hi977 does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Responsible gaming monitoring alerts are reviewed by trained hi977 staff before any intervention is applied to an account.

3. Legal Basis for Processing

hi977 processes personal data on the following legal grounds, depending on the nature and purpose of each processing activity:

• Contractual Necessity: The majority of hi977's data processing activities are necessary for the performance of the contract between hi977 and the registered user — namely the provision of online gaming services, account management, and payment processing. Without this processing, hi977 cannot deliver the services you have requested.
• Legal Obligation: Certain processing activities — particularly KYC identity verification, AML transaction monitoring, and record-keeping — are required by applicable legal obligations. hi977 must conduct these activities regardless of individual user preferences.
• Legitimate Interests: hi977 processes certain technical and security data on the basis of its legitimate interests in operating a secure, fair, and commercially viable platform. This includes fraud detection, abuse prevention, platform analytics, and system security monitoring. hi977 has assessed these interests and determined that they do not override the fundamental privacy rights of users.
• Consent: Where hi977 processes data for purposes beyond those described above — for example, sending optional promotional communications — it does so on the basis of your explicit consent, which you may withdraw at any time by contacting [email protected].

4. Data Sharing & Third Parties

hi977 does not sell or rent personal data to third parties. However, to operate the platform effectively, hi977 shares data with a limited set of trusted service providers and partners under strict contractual data protection obligations. The categories of recipients are as follows:

4.1 Payment Processors

To process deposits and withdrawals, hi977 shares the minimum necessary transaction data with the relevant payment service providers, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers operate under their own privacy policies and industry-standard security certifications.

4.2 KYC and Identity Verification Partners

hi977 may engage third-party identity verification service providers to assist with the KYC process. Any such provider is contractually bound to process your identity documents only for the purpose of completing verification on behalf of hi977 and is prohibited from using your data for any other purpose.

4.3 Game Providers

When you play games hosted by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — a limited set of session data (such as a session token and your anonymised player identifier) is shared with the game provider to load and run the game. Full personal details such as your name, address, or payment information are not shared with game providers.

4.4 Analytics and Infrastructure Providers

hi977 uses reputable cloud infrastructure and analytics service providers to host the platform and analyse aggregate usage patterns. These providers are contractually prohibited from using hi977 user data for their own commercial purposes and are required to implement appropriate technical and organisational security measures.

4.5 Legal and Regulatory Disclosure

hi977 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or regulatory direction. hi977 will, to the extent permitted by law, notify affected users of such disclosures.

5. Cookies & Tracking Technologies

hi977 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and gather aggregate analytics data. The categories of cookies used on the hi977 platform are described below.

5.1 Strictly Necessary Cookies

These cookies are essential for the hi977 platform to function and cannot be disabled without preventing core features from working. They include session authentication cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure stable platform performance.

5.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so that the platform behaves consistently across sessions. These cookies do not track your activity on other websites.

5.3 Analytics Cookies

hi977 uses anonymised analytics cookies to understand how users navigate the platform, which features are most frequently used, and where technical issues occur. This data is processed in aggregate and is not used to identify individual users. You may opt out of analytics cookies by contacting [email protected].

5.4 Managing Cookies

Most modern web browsers allow you to control cookie settings through the browser's preferences menu. You can configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use the hi977 platform, including the ability to log in and maintain an active session.

6. Data Retention

hi977 retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, and in any event for no longer than required by applicable legal obligations. The following retention periods apply:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual. Anonymised aggregate data may be retained indefinitely for statistical and business intelligence purposes.

7. Data Security

hi977 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and hi977's servers is encrypted using industry-standard TLS 1.2 or higher protocols.
• Encrypted Data Storage: Sensitive data fields — including passwords, identification document images, and payment method details — are encrypted at rest using strong encryption standards. Passwords are stored as salted cryptographic hashes and are never stored in plain text.
• Access Controls: Access to personal data within hi977's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
• Intrusion Detection: hi977's infrastructure is monitored continuously by automated intrusion detection and anomaly alerting systems. Security incidents are investigated promptly by the hi977 technical team.
• Two-Factor Authentication (2FA): 2FA is available to all registered users as an additional layer of account security and is strongly recommended, particularly for accounts with significant balances.
• Regular Security Audits: hi977 conducts periodic internal security reviews and engages third-party security assessors to test the platform's defences against known attack vectors.

8. Your Privacy Rights

As a user of the hi977 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the hi977 support team at [email protected]. hi977 will respond to all data rights requests within 30 calendar days of receipt.

• Right of Access: You have the right to request a copy of the personal data that hi977 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data held by hi977 is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to legal retention obligations — hi977 cannot delete data that it is legally required to retain.
• Right to Restrict Processing: In certain circumstances, you have the right to request that hi977 restricts the processing of your data — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request a structured, machine-readable copy of the personal data you have provided to hi977.
• Right to Object: You have the right to object to hi977 processing your data on the basis of legitimate interests. hi977 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where hi977 processes your data on the basis of consent — such as for optional promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

9. International Data Transfers

hi977 operates as an internationally accessible online gaming platform and may process or store personal data on servers located outside Bangladesh. Where personal data is transferred to countries that may not have data protection laws equivalent to international best practice standards, hi977 implements appropriate safeguards to ensure that your data remains protected to a standard consistent with this Privacy Policy.

Such safeguards include contractual data protection clauses with all third-party data processors (including cloud infrastructure providers and KYC partners) that impose data protection obligations equivalent to or exceeding those described in this Privacy Policy. hi977 does not transfer personal data to any third party that cannot demonstrate adequate data security standards.

Users located in Bangladesh acknowledge that, by using the hi977 platform, personal data may be processed in server locations outside Bangladesh. hi977 ensures that all such processing is subject to the security and privacy protections described in this policy.

10. Children & Minors

The hi977 platform is strictly intended for individuals aged 18 years and above. hi977 does not knowingly collect, store, or process personal data from any individual under the age of 18. If you are under 18, you must not access, use, or register an account on the hi977 platform.

If hi977 becomes aware that personal data has been collected from a user who is under 18 years of age, that data will be immediately and securely deleted, the associated account will be permanently closed, and any deposited funds will be returned to the source payment method. hi977 actively employs age verification procedures during the KYC process to identify and prevent underage access.

If you believe that a person under the age of 18 has registered an account on hi977, please contact us immediately at [email protected] so that the matter can be investigated and resolved without delay. Parental control tools and third-party gambling filtering software are available to help prevent underage access to online gaming platforms.

11. Changes to This Policy

hi977 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform operations. The effective date at the top of this document will be updated whenever a new version is published.

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — hi977 will notify registered users by email at the address associated with their account and will publish a prominent notice on the hi977 platform at least seven (7) calendar days before the changes take effect.

Minor amendments, such as typographical corrections or clarifications that do not substantively affect your rights, may take effect immediately upon publication without advance notice. Your continued use of the hi977 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and contact [email protected] to request account closure.

12. Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to report a privacy concern, please contact the hi977 data support team using the details below. All communications are handled in English and responses will be provided within 30 calendar days of receipt.