Play Safely at hi977 — Your Wellbeing Comes First

1. Our Commitment to Safe Play

At hi977, responsible gaming is not an afterthought — it is a core principle woven into every aspect of how we operate. We recognise that while the vast majority of our players enjoy betting on cricket, exploring our live casino tables, and spinning slots as a leisure activity, a small number of individuals may develop unhealthy relationships with gambling. It is our responsibility to identify these situations early, provide accessible tools to help, and ensure that our platform never contributes to gambling-related harm.

hi977 has implemented a comprehensive responsible gaming framework that draws on international best practice standards. Our approach covers five key pillars: strict age verification, player-controlled account limits, time management tools, self-exclusion mechanisms, and proactive customer support. Every registered hi977 account in Bangladesh has access to all of these tools at any time, free of charge.

We partner with internationally recognised responsible gaming organisations — GamCare and BeGambleAware — to ensure our policies and player support resources meet the highest available standards. Our support team receives training on identifying the signs of problem gambling and is empowered to take protective action when a player's account activity raises concern.

2. 18+ Age Restriction & Verification

hi977 operates a strict 18+ age policy. No individual under the age of 18 years is permitted to register an account, deposit funds, or participate in any form of gambling on the hi977 platform. This policy is non-negotiable and applies to all users regardless of their location within Bangladesh or elsewhere.

Age Verification Process

Every new hi977 account is subject to age and identity verification as part of our Know Your Customer (KYC) process. During KYC, you will be asked to submit a copy of a valid government-issued photo identification document — such as your National ID card, passport, or driving licence — confirming that you are 18 years of age or older. Accounts that fail to pass age verification will have deposits frozen and will be permanently closed, with any deposited funds returned to the original payment source.

Protecting Minors in Your Household

If you share a device or internet connection with individuals under the age of 18, we strongly recommend enabling parental control software on those devices to prevent underage access to the hi977 platform. Always log out of your hi977 account when you have finished playing, and never share your login credentials with any other person. See the Parental Controls section of this page for recommended tools.

3. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself or in someone close to you. Gambling becomes a problem when it begins to interfere with your finances, relationships, work, health, or overall quality of life. Understanding the warning signs is the first step toward seeking help.

Common Warning Signs

Self-Assessment Questions

4. Deposit & Spending Limits

One of the most effective ways to maintain control over your gambling activity is to set firm limits on how much you deposit into your hi977 account. hi977 provides a flexible limit-setting system that allows you to define the maximum amount you are willing to deposit over a given time period.

Available Limit Types

• Daily Deposit Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within a single calendar day.
• Weekly Deposit Limit: The maximum total amount you can deposit within any rolling 7-day period.
• Monthly Deposit Limit: The maximum total amount you can deposit within any rolling 30-day period.
• Session Loss Limit: The maximum amount you are willing to lose during a single gaming session before play is automatically paused.
• Wagering Limit: A cap on the total value of bets you can place within a defined time period, regardless of your account balance.

How to Set or Adjust a Limit

1. Log in to your hi977 account and navigate to the Account Settings section.
2. Select Responsible Gaming from the settings menu.
3. Choose the type of limit you wish to set — daily, weekly, or monthly deposit limit, or session loss limit.
4. Enter your preferred limit amount in Bangladeshi Taka (BDT) and confirm your selection.
5. The new limit takes immediate effect. If you are reducing a limit, the reduction is applied instantly with no waiting period.
6. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the increase becomes active. This protects against impulsive decisions made during a losing streak.

If you are unable to access your account settings or require assistance setting a limit, contact our support team at [email protected] and a team member will apply the limit on your behalf immediately.

5. Time-Out & Cool-Off Periods

Sometimes the most helpful thing you can do is simply step back from gambling for a defined period. hi977's time-out feature allows you to temporarily suspend your account without permanently closing it, giving you space to reflect on your gambling habits without the pressure of a permanent decision.

Time-Out Duration Options

• 24 Hours: A short pause suitable for players who want a brief break after a session they feel was not enjoyable or productive.
• 48 Hours: A weekend break or a two-day cooling-off period following a significant loss.
• 7 Days: A weekly break to reset habits and review spending before returning to the platform.
• 30 Days: A one-month cooling-off period for players who want to assess their relationship with gambling over a longer timeframe.

What Happens During a Time-Out

While a time-out is in effect, your hi977 account is fully suspended. You will not be able to log in, place bets, deposit funds, or access any gambling features. Your account balance is preserved and will be available to you when the time-out period ends. You will not receive any promotional emails or bonus offers during the time-out period.

Time-out periods cannot be cancelled early once activated — this is intentional and designed to ensure the break provides genuine benefit. If you need a longer break than the standard time-out options provide, please consider the self-exclusion programme described in the next section.

6. Self-Exclusion Programme

Self-exclusion is the most decisive responsible gaming tool available at hi977. It is designed for players who recognise that they need a significant break from gambling — or who wish to stop gambling on the hi977 platform permanently. Unlike a time-out, self-exclusion applies for a minimum of six months and can be set to run indefinitely.

Self-Exclusion Duration Options

• 6 Months: Minimum self-exclusion period. Suitable for players who want a serious break and time to address gambling-related concerns.
• 1 Year: A full-year exclusion for players seeking a meaningful long-term break from the platform.
• 3 Years: A multi-year exclusion for players who have experienced significant gambling-related harm and need an extended period of recovery.
• Indefinite / Permanent: A permanent exclusion with no planned end date. This is the appropriate choice for players who wish to stop gambling on hi977 entirely. Permanent exclusions can only be reviewed after a minimum of 5 years, following a formal re-application process that includes a mandatory 7-day reflection period.

What Self-Exclusion Covers

A hi977 self-exclusion immediately blocks access to your account across all devices and all access methods (browser and mobile). Marketing communications, bonus offers, and promotional emails will be suspended for the duration of the exclusion. hi977 will take all reasonable steps to ensure that a self-excluded player cannot open a new account on the platform during the exclusion period.

How to Request Self-Exclusion

1. Email [email protected] with the subject line "Self-Exclusion Request — [Your Username]".
2. State your preferred exclusion duration (6 months, 1 year, 3 years, or indefinite).
3. Our team will apply the exclusion to your account within 24 hours of receiving your request — and will aim to process it within 1 hour during normal support hours.
4. You will receive a confirmation email once the exclusion is active, including details of the exclusion period and how to seek support from GamCare or BeGambleAware.

7. Parental Controls

If there are children or teenagers in your household who share access to your devices, it is important to take steps to prevent them from accessing the hi977 platform or any other gambling website. hi977 strongly recommends the use of reputable parental control and internet filtering software on any shared device.

The following types of tools can help prevent underage access to gambling content:

• Device-Level Parental Controls: Both Android and iOS devices include built-in parental control features under Settings → Family or Screen Time. These allow you to block specific websites or categories of content.
• Router-Level Filtering: Many home internet routers support content filtering at the network level, which can block gambling-related domains across all devices connected to the home Wi-Fi network.
• Third-Party Filtering Software: Tools such as Net Nanny, Kaspersky Safe Kids, and Google Family Link provide comprehensive parental control features across multiple device types.
• Browser Extensions: Several browser extensions are available that can block gambling-related websites at the browser level, providing an additional layer of protection on shared computers.

In addition to installing protective software, hi977 recommends that adults keep their hi977 login credentials strictly private, log out of their account after each session, and store devices securely when not in use. Never share your account username or password with anyone, including family members.

8. Support Organisations & Resources

If you feel that gambling is having a negative impact on your life, your finances, or your relationships, you do not have to face it alone. A range of professional support organisations provide free, confidential guidance and counselling services for individuals affected by problem gambling. hi977 encourages all players who have concerns to reach out to any of the following organisations:

hi977 recognises that access to localised mental health and gambling support services in Bangladesh is still developing. We are committed to working with our responsible gaming partners to ensure that Bangladeshi players have access to the best available support resources. In the meantime, our own support team remains the first point of contact for any player in Bangladesh who needs assistance.